Who we are

Our address is: https://papoutsomenosgatos.gr.

  1. INTRODUCTION

Terms of Use, which the consumer is asked to accept in the context of distance transactions (indicatively: Law 2251/1994 on Consumer Protection, as amended and in force). This website with the name papoutsomenosgatos.gr has been created by the company with the following details: Papoutsomenos Gatos for remote online orders and interactive communication between visitors and the company. The following terms and conditions will apply to the use of the e-shop under the brand papoutsomenosgatos.gr located at www.papoutsomenosgatos.gr. Every user who enters and transacts or makes use of the services of the e-shop (hereinafter referred to as “visitor” and/or “user” or “customer” depending on whether he/she is limited to visiting the shop only or placing an order) is deemed to consent and unconditionally accept the following terms, without exception. If a user does not agree with these terms, then he/she must refrain from visiting, using the website and from any transaction or use of the services of the e-shop. Before entering our online store we invite you to consult these Terms of Use and Transactions and make sure that you agree with them. In case of disagreement with any of these Terms of Use, you must not take any action on our website or our online store, including simply browsing it. The User, who will make a purchase of products through this website, promises and accepts that he/she meets the legal requirements for the conclusion of the contract and that he/she is an adult. Any user who enters and transacts in our online store or makes use of the services of our online store, such as browsing in it, subscribing to our Company’s newsletter or purchasing our products (hereinafter referred to for short as “visitor” and/or “user” or “customer” depending on whether he/she is limited to visiting only the store or placing an order and purchasing products) is deemed to consent and accept unconditionally the present Terms of Use and Transactions set forth herein, without exception.

  1. AMENDMENT OF GENERAL CONDITIONS

The online store reserves the right to modify or revise freely and unilaterally the terms and conditions of use and transactions from the online store, whenever it deems necessary, according to its needs and business customs. At the same time papoutsomenosgatos.gr undertakes to inform consumers of any change through the pages of this e-shop.

  1. INFORMATION PROVIDED & PRODUCTS:

The papoutsomenosgatos.gr is committed to the completeness and validity of the information listed on its website regarding the existence of the essential characteristics described in detail for each product available, as well as the accuracy of the data concerning the services provided by the online store of papoutsomenosgatos.gr services, subject to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions in the operation of the website for reasons of force majeure. Prices between the physical and online store may differ.

  1. LIMITATION OF THE UNDERTAKING’S LIABILITY

A. Your use of this Website and any transaction in our online store is at your sole risk. It is expressly agreed that the Company shall not be liable for any damage or loss suffered by the Company, the User or any third party due to failure to properly comply with the terms of use of the website by the User or for any reason related to the operation, use of the website or the inability to provide services or products or information available from it or from any unauthorized interference by third parties to products, services or information available through it. B. The Merchant is not responsible and is not liable for any damage or loss arising from the cancellation of orders, from non-execution or from the delay in their execution, for any reason not due to its own fault. It does not guarantee the availability of the products displayed in the online store, but it informs the customer concerned on the basis of the data kept for the availability or not and undertakes in case of change of these data, to inform customers in time about the unavailability so in this case it has no further responsibility. C. The Merchant makes reasonable efforts to maintain and make available its content. However, the Merchant notes that the website may display technical errors with direct effect on the way of presentation of the contents of the website (indicative of photos, prices, texts, etc.) for reasons for which it is not responsible and promises that it will make an effort to restore them as soon as possible. It is expressly agreed that the Company is not liable to the user if for any reason the website is not available at a given time or for any period of time. D. Hyperlinks – The Website may contain hyperlinks and links to other websites. The Company expressly declares that it bears no responsibility for the content of the above websites, which are governed by their own terms of use, which the User must read carefully before browsing any of them. E. Difference between physical store price and e-store price: The prices of physical stores and online store may be different or even the same. If the purchase is made through the online store and the pickup is made from our physical stores, the price paid is the price of the online store and not the price sold in the physical stores.

  1. PERSONAL DATA

During your visit to the pages of papoutsomenosgatos.gr and in order to order products, but also to ensure that we can contact you to inform you about our offers and new products, you may be asked to provide information about yourself (name, email address, etc.). Personal data: Each visitor can browse the online store papoutsomenosgatos.gr without giving any personal information. We will only need personal data (your e-mail) when you become a member and proceed to order products or if you choose to receive our newsletter e-mail. Information concerning the purchase of products: the necessary data for each transaction is your full name, a landline telephone number, address (street, city, postal code), address for sending the order and type of document (receipt). At the same time, we ask for some information such as your mobile phone number (in case we need to contact you directly).

  • Cookies

Papoutsomenosgatos.gr has the ability to use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as papoutsomenosgatos.gr to operate smoothly and without technical anomalies, to collect multiple user choices, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause any damage to the users’ computers or to the files stored on them. We use cookies to provide you with information and to process orders but also allow us to present you with promotional & educational content relevant to your interests and needs. You should be aware that cookies are absolutely necessary in order for the papoutsomenosgatos.gr website to function properly and smoothly. Cookies are divided into the following categories: – Necessary Cookies .They allow the execution of basic functions of the site, such as adding products to the cart, storing products in the wishlist, online payment. Without these essential Cookies, the smooth operation of the online store is immediately affected , your personal browsing experience is limited and basic functions underperform. – Functionality cookies. These cookies remember your preferences when you browse our website, so that we can recommend the right products based on your needs, helping you to find what you are looking for much easier. – Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, let us know if they experience a problem while browsing, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are only used to improve the way the online shop works. – Advertising cookies. These cookies are used to provide advertisements relevant to you and your interests. They are also used to send advertising or offers that are more responsive to your needs thus limiting unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns. – Cookies Analytics. These are a subset of the Functionality Cookies and enable us to evaluate the effectiveness of the various functions of our website, thus continuously improving the experience we offer you. Third party vendors, including Google, may display Company advertisements on websites on the internet, use cookies to inform, optimize and display advertisements based on a user’s previous visit to papoutsomenosgatos.gr. papoutsomenosgatos.gr may also use cookies from your previous visit to its website for re-marketing.

  1. METHODS OF PAYMENT

Our online customer service shop offers various payment methods for you to choose the one that suits you.

6.1 Payment Method Payment upon receipt of the order. When the courier company’s employee comes to your place to deliver your products, you pay cash for the value of your order (cash on delivery) and charge + 2,5€.

6.2 Payment by deposit to a Bank Account (The order is canceled if the deposit is not made within 48 hours) You can transfer the amount owed to the following Alphabank bank account: IBAN / GR3901408730873002002008672 / CHRYSOHOU CHRYSANTHI

ACCOUNT NUMBER: 873002002008672 / CHRYSOCHOU CHRYSANTHI

In your deposit you must state your full name and, as a reason, your order number. After making the deposit you should send it to info@papoutsomenosgatos.gr. The full name that you will indicate on the bank deposit slip should be the same as the full name that you have indicated in the online order form.

Each order is executed upon validation of the deposit of money. Your deposit may not be immediately “visible” in the information we receive from the bank, so a short delay is possible.

6.3 Payment by credit/debit/prepaid card We accept Visa, MasterCard, Maestro, Dines and American Express credit cards issued by all banks. All payments made using a card are processed through Alpha Bank’s electronic payment platform.

  1. SHIPMENT OF PRODUCTS

Shipments of purchases from papoutsomenosgatos.gr are made through ELTA courier to the customer’s address and are delivered in 1-3 working days. It is also noted that deliveries are not made during weekends and holidays. If you wish to have delivery during the weekend, you will be charged the extra cost determined by the carrier. *Make sure you have filled in your mobile phone number correctly when ordering so that the transport company can contact you

7.1 SHIPPING EXPENSES Free shipping for all destinations within Greece with purchases over 50€. For orders below 50€, the shipping costs for Greece are 3€.

7.2 DELIVERY TIME Upon completion of your order, the shipment takes place immediately and the delivery to the customer takes place within 1-3 working days for large urban centers and 3-7 working days for inaccessible areas. For areas identified as “inaccessible” by the courier, this time may vary. (*) Shipping times may vary due to unpredictable factors such as: unavailability of the product, special processing, strikes, delays of transport companies, holidays, public holidays, etc. (*) For orders placed by deposit to a bank account, the payment of the money must be confirmed by the bank. Order Delay If there is any delay in your order, you can contact us during working days Monday to Saturday (from 10.00-14.00) at the following telephone numbers 6942244153 and 2384502206 and report the incident to us.

  1. PRICES OF PRODUCTS

All prices of our online store include VAT (24%). These prices refer to available stock, while papoutsomenosgatos.gr reserves the right to adjust prices.

  1. RETURN POLICY

Please read carefully the following terms of our returns policy.

  1. Returns or product changes are valid only within 10 days of receipt.
  2. We as a company do not provide any warranty for our products beyond any warranty that may accompany some of them from the manufacturer.
  3. In the event of a return due to an incorrect estimate, the transport costs will be borne by the buyer.
  4. In case of a proven defective product, the shipping costs are borne by us.
  5. If the product to be returned a) is not proven defective, b) it is found to have been used, c) its packaging has been destroyed, it is returned to the buyer with transport costs borne by the buyer.
  6. In case of repeated returns or in case papoutsomenosgatos.gr perceives, at its absolute discretion, that the customer abuses the right of return or acts in bad faith, it has every right to refuse the return of the product even if the above conditions are covered.

In each of the above cases, any return and/or replacement must be made within ten (10) calendar days from the date of receipt. Returns for which there has been NO prior telephone contact with us for consultation(6942244153 and 2384502206), will not be received by us, as well as returns that are not in their original packaging (i.e. as sent by us). The product to be returned-replaced must be accompanied by the documents that accompanied the product (e.g. DATA, Retailer’s receipt, etc.), be in the condition received by the customer and the packaging must be the one that normally accompanies the product.

  1. INTELLECTUAL PROPERTY RIGHTS

The entire Content of this website and in general the website of papoutsomenosgatos.gr is the subject of its intellectual property and is governed by national and international provisions on Intellectual Property, unless there is an explicit indication to the contrary. Therefore, it is expressly prohibited to reproduce, republish, copy, sell, transmit, distribute, publish, translate, modify in any way, in part or in whole, without the express prior written consent of papoutsomenosgatos.gr. Exceptionally, the individual storage and copying of parts of the content on a simple personal computer for strictly personal use, without the intention of commercial or other exploitation and always provided that the source of origin is indicated, without this in any way implying the granting of intellectual property rights. The names and trademarks included in this website and in general in the website of papoutsomenosgatos.gr are registered trademarks of the same or third parties. Anything that appears on this website and in general on the website of papoutsomenosgatos.gr and is the subject of intellectual or industrial property of third parties is solely within their sphere of responsibility.

  1. THE OBLIGATIONS OF THE PUBLIC

The public is obliged on the one hand to comply with the provisions of Greek, European and International Law, and on the other hand to refrain from any illegal and abusive behaviour when using this website and the papoutsomenosgatos.gr website in general. In case of refusal of receipt, indifference to receive the order or similar malicious act on the part of the customer, papoutsomenosgatos.gr reserves the right to refuse the order of the user in question and cancel the order. Users of the papoutsomenosgatos.gr websites accept that they will not use them and the online store of papoutsomenosgatos.gr for sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal, harmful, threatening, offensive, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelous, constitutes a violation of someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party; contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or prevent the operation of any software or computer hardware; intentionally or unintentionally violates applicable Greek and EU legislation and its provisions; may harass third parties in any way and any content of any kind; or

  1. NEWSLETTERS- NEWSLETTERS

The sending of newsletters by papoutsomenosgatos.gr is only sent to subscribers who have chosen to receive newsletters and is fully compatible with the mailing regulations. Papoutsomenosgatos.gr provides subscribers of the newsletter service the possibility to unsubscribe from the mailing list. Subscribing and unsubscribing to the newsletter is done through an authentication process of the subscriber’s e-mail address (opt-in, opt-out).The e-mails of the subscribers of the Newsletter service are used exclusively for this purpose and for no other purpose. When a subscriber chooses to be removed from the mailing lists, his/her email is permanently deleted. Papoutsomenosgatos.gr reserves the right not to subscribe a person to the mailing lists or to delete him/her from them.

  1. DISCLAIMER

It is hereby expressly agreed that in the event of any action, claim, administrative or judicial action against the Website arising from any form of infringement by the user, the user undertakes the obligation to intervene in the relevant legal proceedings and to compensate the Website in the event that it is obliged to pay compensation or other expenses.

  1. APPLICABLE LAW AND OTHER CONDITIONS

The specific contract of use is governed by the provisions of Greek law, the directives and regulations of European law and the relevant international provisions, and is interpreted on the basis of the rules of good faith, commercial morals and the economic and social purpose of the right. If any provision is found to be contrary to the law and therefore invalid or void, it shall cease to apply automatically, without prejudice to the validity of the other provisions. No modification of the terms of this contract will be taken into account and will not form part of it unless it has been expressed in writing and incorporated into it.

  1. ORDER CANCELLATION

In case you have completed your order, you can cancel it if the shipping process has not already started from the shipping company. You can be informed about the status of your order or cancel it through the Order Tracking option or by calling 6942244153 and 2384502206. The ordering department will inform you and serve you in the best possible way.